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In the evolving landscape of healthcare, telehealth has emerged as a vital service, offering patients access to medical care with unprecedented convenience. At Zenith Health Ventures, LLC, doing business as HLTHI, we are committed to providing high-quality, accessible, and equitable healthcare services through our telehealth platform. To this end, we present our Telehealth Medical Bill of Rights, ensuring that our patients understand their rights and responsibilities when accessing our services.
Your Rights as a Patient
1. The Right to Equitable Care: Every patient, regardless of age, gender, race, ethnicity, religion, sexual orientation, or socio-economic status, has the right to receive equitable treatment and care.
2. The Right to Privacy: Patients have the right to confidential communications and to expect that their personal health information will be protected in accordance with HIPAA regulations and applicable state laws.
3. The Right to Informed Consent: Before receiving any treatment or participating in any aspect of care, patients have the right to be informed about their treatment options, the risks and benefits associated with these options, and to give their informed consent.
4. The Right to Access Your Medical Records: Patients have the right to access their medical records and obtain copies, understanding that certain limitations may apply as regulated by law.
5. The Right to Quality Care: Patients have the right to receive quality care from qualified healthcare professionals, including accurate diagnoses, appropriate treatments, and the coordination of care among different providers as necessary.
6. The Right to a Safe Environment: Patients have the right to receive care in a safe, secure virtual environment, free from abuse, harassment, or neglect.
7. The Right to Participate in Your Care: Patients have the right to be active participants in their healthcare decisions, including the right to refuse treatment.
8. The Right to Express Grievances: Patients have the right to express grievances regarding their care or violations of their rights without fear of discrimination or reprisal.
9. The Right to Understand Costs: Patients have the right to receive a clear explanation of the costs of their care prior to receiving services, including explanations of any charges for which the patient will be responsible.
10. The Right to Continuity of Care: Patients have the right to expect continuity of care, including timely information regarding changes in healthcare providers, and assistance in transitioning to other providers if necessary.
Upholding Your Rights
At Zenith Health Ventures, LLC DBA HLTHI, we are dedicated to upholding these rights, ensuring that our telehealth services are delivered with the highest standards of care and professionalism. We invite our patients to engage with us, ask questions, and express their needs and preferences regarding their care.
Sources
- Health Insurance Portability and Accountability Act (HIPAA)
- American Telemedicine Association (ATA) Guidelines
- State-specific telehealth laws and regulations